Canadiano | Urban Nature Hotel offers flexible booking, cancellation, refund and postponement conditions to ensure that your trip is planned with confidence.

Guidelines for a safe Travel to the Azores  

Azores Destination has implemented special safety measures. Lear more here:

To facilitate your entry in the Azores, you must complete this questionnaire and submit the result of your test carried out within 72 hours prior to the start of your trip. Know that Canadiano is part of São Sebastião's parish, this information can be useful!


Canadiano - Urban Nature Hotel is now reopen with hight standards of comfort for an unforgettable experience in São Miguel. We look forward to your return with open arms!

Attentive to the needs of our customers, we have developed an internal protocol with additional hygiene and safety measures to make you feel safe and protected and to protect our team.

At Canadiano | Urban Nature Hotel we ensure hygiene measures with the Clean & Safe by Turismo de Portugal brand authenticity seal.



Safety, Prevention and Protection Measures  

Use of Mask and Safety Distance

The use of a mask is mandatory in the public areas of the Hotel. All workers are provided with personal protective equipment during the performance of their duties.

Regular hand hygiene is recommended as well as maintaining a safety distance of 2 meters.

Clean & Safe Certification

Canadiano - Urban Nature Hotel is committed to follow all guidelines issued by the regional health authority and DGS, being a subscriber to the Clean & Safe Certification, developed by Tourism of Portugal. We will do everything to ensure you feel safe as if you were at home.Training all employees in safety standards; informing customers of the basic precautionary measures and respective Internal Protocol; Personal Protective Equipment (PPE) available; Specific procedures and care for changing bedding and cleaning in rooms and disinfecting equipment are carried out as defined in the Internal Protocol and based on the guidelines of the General Directorate of Health and Tourism of Portugal. The measures include regular surface cleaning, regular use of disinfectant gel, permanent use of a mask and physical distance, among other measures.

Personalized service and flexible rates

We provide room service whenever you desire. You can dine in the comfort of your room and thus avoid crowds. Feel free to choose. Canadiano | Urban Nature Hotel offers flexible booking, cancellation, refund and postponement conditions to ensure that your trip is planned with confidence.

Commitment and Responsibility

All guests have at their disposal detailed information about the implemented Security Protocols. Signing the term of responsibility and declaration entitles you of the responsability for reporting any symptoms or suspicions. We guarantee data protection.

360º rigor

We maintain strict compliance with the facility's hygiene plan. Our team undertakes regular specific training in best practices in terms of food safety, cleaning and housekeeping and maintenance. We make a careful choice of our partners and suppliers, in order to ensure their safety and protection.

Providing a safe environment for guests and staff is a priority. Achieving this goal is everyone's responsibility. Here you find our Hygiene and Safety Measures!